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Frequently Asked Questions

What is snail secretion filtrate, and how does it benefit the skin?
Snail secretion filtrate is a natural substance produced by snails that contains a combination of beneficial ingredients such as glycoproteins, hyaluronic acid, and antioxidants. It is known for its hydrating, regenerative, and skin-soothing properties. Snail secretion filtrate helps to moisturise the skin, improve skin texture, and promote cell regeneration, resulting in a smoother, more youthful complexion.
Is your Snail Mucin Serum suitable for all skin types?
Yes, our Essence is formulated to be suitable for all skin types, including sensitive, dry, oily, and combination skin. Its lightweight texture absorbs quickly into the skin without clogging pores, making it ideal for daily use.
How often should I use the Snail Mucin Serum in my skincare routine?
For optimal results, we recommend using the Essence twice daily, morning and evening, after cleansing and toning your skin. Gently pat a small amount of the essence onto your face and neck until fully absorbed, then follow with your favourite moisturiser and sunscreen during the day.
Can I use the essence alongside other skincare products?

Yes, our Snail Mucin Serum can be used alongside other skincare products as part of your daily skincare routine. It is compatible with most serums, moisturisers, and sunscreen products. For best results, layer the essence onto clean, toned skin before applying heavier creams or treatments.

Will the essence leave a sticky residue on my skin?

Our Snail Mucin Serum is formulated to absorb quickly into the skin without leaving a sticky or greasy residue. It has a lightweight, non-greasy texture that provides instant hydration and absorbs seamlessly into the skin, leaving it feeling soft, smooth, and refreshed.

How long will it take to see results from using the Snail Mucin Serum?
Results from using the Essence may vary depending on individual skin types and concerns. However, many users report noticing improvements in skin hydration, texture, and overall appearance within a few weeks of consistent use. For best results, incorporate the essence into your daily skincare routine and use it regularly over time.
Is your product cruelty-free and ethically sourced?

Yes, we are committed to producing cruelty-free skincare products that are not tested on animals. Our Snail Mucin Serum is ethically sourced and manufactured using responsible practices, ensuring the highest quality and safety standards.

Can pregnant or nursing individuals use the Snail Secretion Filtrate Essence?

While our Snail Mucin Serum is formulated with gentle and natural ingredients, we recommend consulting with a healthcare professional before using any skincare products during pregnancy or while nursing.

Are there any potential side effects or allergic reactions to the ingredients?

Our Snail Mucin Serum is formulated with gentle and skin-safe ingredients; however, as with any skincare product, there is a possibility of individual sensitivity or allergic reactions. We recommend conducting a patch test before first use and discontinuing use if irritation occurs. If you have known allergies or sensitivities, please review the ingredients list carefully before using the product.

Can I use the essence on sensitive or acne-prone skin?

Yes, our Snail Mucin Serum is suitable for sensitive and acne-prone skin types. It is formulated to be non-comedogenic, meaning it does not clog pores, and its lightweight texture helps to hydrate and soothe the skin without causing breakouts. However, if you have specific skin concerns or conditions, we recommend consulting with a dermatologist before incorporating any new skincare products into your routine.

Does the Snail Mucin Serum contain any artificial fragrances or colors?
No, our Essence is free from artificial fragrances, colors, and harsh chemicals. We prioritise using natural and skin-friendly ingredients to provide effective skincare solutions without compromising on safety or quality.
What is the shelf life of the product, and how should it be stored?

The shelf life of our Snail Mucin Serum is typically indicated on the product packaging and is usually around 12 to 24 months from the date of manufacture. To ensure the longevity and effectiveness of the product, store it in a cool, dry place away from direct sunlight and excessive heat.

CAN I CANCEL OR RETURN THE ORDER?

No, we do not accept returns. However you can cancel the order before it is shipped.

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